Visiting Hours and Policies

Visiting Hours and Policies

At Memorial, we strive to provide a positive patient experience and recognize the important role visitors play in the healing process. As part of BJC HealthCare, we follow a standard visitor policy to ensure a consistent experience across BJC’s 14 hospitals, multiple health service organizations and 100+ doctors’ offices. To ensure the safety of our patients, visitors and staff, some exceptions may apply.

 

Visiting hours are from 9 a.m. to 9 p.m. daily.

 

Area/Dept

 

Total Number of

Visitors Permitted

 

Visiting Hours 

 

Emergency Department

(ED)

  • 2 visitors at bedside 
  • Must remain with patient in room or treatment area for safety and privacy of all patients unless visitor’s personal care is needed, i.e., nutrition or restroom
  • Waiting room visitors dependent on patient surge or capacity issues, but cannot prohibit all visitors
  • Visitors may swap in and out, not to exceed maximum number allowed
  • 24/7

Inpatient 

 

  • 2 visitors in semi-private or isolation rooms
  • 4 visitors in private rooms 
  • 1 overnight visitor may be prohibited in semi-private rooms based on comfort level and privacy interest of both patients
  • Visitors may swap in and out, not to exceed maximum number allowed
  • Minimum 9 a.m. to 9 p.m. per day
  • Quiet hours from 9 p.m. to 9 a.m. per day

ICU

  • 2 visitors only (limited due to space constraints) This is for the safety of our patients, visitors, and staff
  • 1 overnight visitor may be prohibited in semi-private rooms based on comfort level and privacy interest of both patients
  • Visitors may swap in and out, not to exceed maximum number allowed
  • Minimum 9 a.m. to 9 p.m. per day
  • Quiet hours from 9 p.m. to 9 a.m. per day

Labor and Delivery

  • No limit on number or age of visitors during labor, but minors must be accompanied by adult
  • Only 3 visitors at bedside 
  • Visitors may swap in and out, not to exceed maximum number allowed
  • 24/7 during labor and delivery, at discretion of patient

Post-Partum

  • Only 4 visitors at bedside 
  • No restrictions on age, but minors must be accompanied by adult
  • 1 overnight visitor
  • Visitors may swap in and out, not to exceed maximum number allowed
  • Minimum 9 a.m. to 9 p.m. per day
  • Overnight visiting hours from 9 p.m. to 9 a.m. per day

Outpatient Surgery or Procedure

  • 2 visitors, but facility may limit visitors to 1 due to space constraints and safety considerations
  • Visitors may swap in and out, not to exceed maximum number allowed

 

  • May accompany patient to surgery or procedure and stay until patient is discharged

Clinic Visits

  • 2 visitors, but facility may limit visitors to 1 due to space constraints and safety considerations
  • Visitors may swap in and out, not to exceed maximum number allowed

 

  • May accompany patient to appointments, treatments, provider visits, or care planning sessions

Outpatient Visits

  • 2 visitors, but facility may limit visitors to 1 due to space constraints and safety considerations
  • Visitors may swap in and out, not to exceed maximum number allowed
  • May accompany patient in designated waiting areas

 

After Normal Visiting Hours

Safety and Security gives passes to visitors who stay after normal visiting hours. These visitors might be staying because the patient is not doing well. Only one visitor per patient may stay in the patient’s room (if in a private room) after normal visiting hours. Visitors cannot stay overnight in a semi-private room. If you are in a semi-private room, we ask that you and your visitors respect your roommate’s need for quiet and privacy.

Visitor Conduct

  • Visitors should not sit on patient beds.
  • Children must be with an adult at all times.
  • Children under age 6 can visit if the nursing staff approves.
  • If you are ill, please do not visit.

Zero Tolerance Rule

Memorial Hospitals have a zero tolerance rule. Verbal aggression will not be tolerated. Physical assault will be reported to law enforcement. No member of our staff should EVER fear for their safety while performing their work of helping the community.

No Smoking

In compliance with the Smoke Free Illinois Act and to promote health and wellness in the community, Memorial Hospital, Memorial Care Center, its diagnostic and physical therapy centers, and its medical office centers are tobacco free. Tobacco use of any kind is not permitted on any of Memorial’s properties.

The Smoking Policy also applies to the use of electronic cigarettes. The use of electronic cigarettes and vaping devices is prohibited wherever smoking is prohibited on any of Memorial’s properties. 

Smoking cessation resources are available. For more information about the risk of smoking and how to quit, ask your nursing staff, or call the American Lung Association at 1-800-586-4872.